COVID19 Response and Access to Services – We are here for you!

At Kolpia, we understand these are new and challenging times. As you face needing to make fast and often difficult adjustments in your lives, you may be experiencing fear, anxiety, stress, and anger among many other emotions. We have seen, and experienced with you, the necessity of having to change how you manage home, children, business, and life.

Now more than ever, it is important for you to be able to access services that help support your mental health and overall wellbeing. As changes happen quickly with COVID19 mandates, Kolpia is adapting quickly in order to continue providing uninterrupted access to these essential services. We are now offering all services in alternative formats to alleviate any health concerns of attending in person, and creating access for you to be able to engage in services right from your home. Individual sessions are being offered by phone and through an online, HIPAA compliant virtual platform (Zoom). Individual sessions are not currently taking place in person so that we may continue to keep our staff healthy and available to you for ongoing support.  Groups are also being offered completely in distance format (online via Zoom). All treatment and education groups are available in this format and full participation in your program remains accessible.

If you are presently attending services due to a DUII mandate, UAs are still being conducted on-site (safety protocols remain in place for physical distancing and regular sanitizing of surfaces). If you have been in contact recently with anyone who is ill or are experiencing any symptoms yourself, we respectfully request that you let us know and we will work with you to resume UAs when you are no longer symptomatic or at risk for being symptomatic. Face coverings are required when you enter our facilities.

Please call our office at 541-482-1718 to schedule an appointment (NEW CLIENTS WELCOME!), or for assistance in getting Zoom set up for access to services. You do not need to create a Zoom account. If you are already enrolled in services, all groups have been moved to Zoom format, and you will receive an email with a link to join your group. Remember to check your junk or spam folder if you don’t see the email. It will come from noreply@kolpiacounseling.com.

Zoom Tips:

• For smartphone, tablet, and iPad users you will need to download the app. Then choose Join Meeting and enter the group number and passcode from the email.
• For computer users, you should be able to just click on the link from the email.
• Join the meeting using your first name only.
• Give yourself plenty of time before joining your first group to figure out the technology piece if this is new to you. You can call us if you’d like to do a practice/test meeting first to make sure you’re set up correctly.
• Virtual backgrounds are not permitted.
• Once you have joined – if you can hear us but we can’t hear you, follow this link for troubleshooting and start at “Troubleshooting Microphone Issues”

https://support.zoom.us/hc/en-us/articles/204484835-My-Audio-is-Not-Working-on-iOS-or-Android

*Participating in Zoom sessions for both individual and group appointments: Please treat these appointments as if they were in-person sessions. This includes being dressed appropriately, not smoking, and other considerations that would be appropriate to participating in therapy. Find a quiet space where you will not be distracted and get situated (walking around will impact the ability of the system to keep up with you and can decrease the quality of the connection). Headphones are recommended, especially when participating in a group, so as to further protect the privacy of others. For groups – if another person is heard or visually observed at your location, you will be booted from the session and may not be able to rejoin. This is to ensure the highest level of privacy for our clients. If you have any questions or concerns, please call the office at 541-482-1718.

541-789-2813

This line is answered by medical personnel who can answer any questions or concerns relating to the virus. Medical facilities are encouraging people to use this number before seeking medical assistance at hospitals or offices if a person believes they have symptoms.

Primary symptoms include: